How to Connect & Engage ALL Employees

Did you know that on average only 4% of problems are known to top managers, while 100% of problems are known to front-line employees. There is a huge disparage of important information between employee levels that is critical to running a business. Problems can’t be solved unless everyone knows the issues and what part they play in the solution.

There is a tool that can connect and engage all employees while driving continuous improvement. What is this magic bullet? Area Information Centers (AICs). Many organizations have this Low Tech/High Touch Solution in place to increase focus, urgency and accountability. AICs are whiteboards that contain important information for moving the business forward. Here are some elements to consider for your Area Information Center:

The Weekly Plan with visible data collection of the current week’s activities

Team Scorecard that is color-coded red and green so you can immediately see performance trends

Current Projects and Project Prioritization Matrix

General Action Items that contain actions, persons responsible and due dates.

When implementing your AIC, make sure your whiteboards set in a location where the work is performed. The information needs to be visible to all employees in a centrally located, easy accessible area. You should also use a standard format that is easy to understand and consistent.

The most important part of the Area Information center is that it is sustained and maintained through the shared responsibilities of the team members. Everyone should have ownership and participate in the data provided on the AIC. Want to learn more about AICs and how they can improve your business? Contact us at info@csipbl.com