What does Accountability look like?

Accountability is an obligation or willingness to accept responsibility. So, how do you know it when you see it? The challenge with accountability is in making it personal, genuine and visible. Whether examining individual, team, or organizational accountability, one can conclude that accountability doesn’t just “happen” on its own. Accountability must be driven from the top of the organization through a system that is both visible and auditable.

What are Key Components in Driving Accountability?


A defined process for clearly communicating expectations will set you up for success.


With the use of simple, effective tools, such as an Action Register, you can bring visibility to activity and create an environment of accountability.

Timely follow-up.

With predetermined target dates for the completion of actions, you can build a culture centered on the heightened sense of urgency to get more done.


With the Action Register and follow-up procedures in place, you can easily create reports making it possible to identify who is being accountable.


Periodically reviewing your processes, tools, and employment of the system will ensure that issues can be identified and adjustments can be made.

How can you implement a culture of accountability?

Applying the philosophy is more practical than you may think. When used in your weekly staff meetings, your Action Register tool becomes the focal point and driving force in communication with your colleagues.

Additionally, Action Registers used in concert with a scorecard provides each employee with a visible and meaningful connection to the success of the organization. This creates an environment for employees to see how their daily, tactical activities provide meaning and “roll up” contribution to the strategic success of your business. CSI has been helping organizations around the world create cultures of accountability and employee engagement for over 20 years.

Using our Process Based Leadership® methodology and training programs, CSI develops non-negotiable business processes around communication, business focus, expectations and performance.

The result is a sustainable culture of shared accountability.

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