Government and Public Works Scorecards

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Government and Public Works Scorecards

The following collection of Government and Public Works Scorecards metrics includes tactically relevant KPIs based on best practices and real-world application.

 

Metrics Included with this Template

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  • Reduce average call wait time from x to y
  • Total # of calls
  • Total wait time for all calls
  • Reduce the # of key projects open from x% to y%
  • # of street/road signs not repaired within x period
  • Improve the % of usage of water from non-traditional sources
  • Reduce the # of urgent works not commenced within x hrs to y
  • Reduce resolution time of complaints from x days to y days

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  • Increase the % of employees participating in community service projects from x% to y%
  • Increase employee satisfaction rating from x% to y%
  • Reduce the # of audit findings from x to y
  • Improve average overall customer satisfaction rating to x%
  • x% of Training Verification Completed
  • Maintain costs within +/- x% of budget
  • Increase the % of taxes received by due date to x%

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