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Government and Public Works Scorecards
The following collection of Government and Public Works Scorecards metrics includes tactically relevant KPIs based on best practices and real-world application.
Metrics Included with this Template
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- Reduce average call wait time from x to y
- Total # of calls
- Total wait time for all calls
- Reduce the # of key projects open from x% to y%
- # of street/road signs not repaired within x period
- Improve the % of usage of water from non-traditional sources
- Reduce the # of urgent works not commenced within x hrs to y
- Reduce resolution time of complaints from x days to y days
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or
[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/3″][vc_column_text]- Increase the % of employees participating in community service projects from x% to y%
- Increase employee satisfaction rating from x% to y%
- Reduce the # of audit findings from x to y
- Improve average overall customer satisfaction rating to x%
- x% of Training Verification Completed
- Maintain costs within +/- x% of budget
- Increase the % of taxes received by due date to x%
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