Quality Department Scorecards

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Quality Department Scorecards

The following collection of Quality Department Scorecards metrics includes tactically relevant KPIs based on best practices and real-world application.

 

Metrics Included with this Template

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  • Reduce % of defects for Product (x) from x% per month to y% per month by end of fiscal year
  • # of Defects for Product x
  • Increase first time yield from x% to y% by end of fiscal year
  • First time yield %
  • Decrease % of rework needed from x% to y% by end of fiscal year
  • # of Rework items
  • # of Rework hours / Total # of hours
  • # of items produced

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  • # of incidents outside standard disposition of x days
  • Perform a minimum of x audits per months
  • Reduce the # of incidents logged with no solution to 0
  • Reduce the # of defects per million opportunities (DPMO)
  • Reduce the % of defects from customer claim from x% to y%
  • Increase the # of implemented OFI’s raised in audits from x% to y% by end of fiscal year
  • Reduce the Cost of Quality (COQ) as a % of sales from x% to y%

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