Insurance Scorecards

Insurance Scorecards

The following collection of Insurance Scorecards metrics includes tactically relevant KPIs based on best practices and real-world application.

 

Metrics Included with this Template

  • Reduce the % of claims incorrectly assigned
  • Improve the average # of claims handled per agent
  • Reduce the loss ratio % from x% to y%
  • $ of claims
  • $ of premiums
  • Reduce the average days to closure of insurance claim from x to y
  • Reduce the insurance claim backlog to x%
  • Reduce the # of neglected insurance claims to x
  • Increase the % of insurance claims paid with x period to y%
  • Reduce staff turnover to less than x%
  • Reduce average call wait time from x to y
  • Total # of calls
  • Total wait time for all calls
  • Increase average employee satisfaction rating to x%
  • Reduce the # of claims not processed within guideline to x
 

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