Insurance Scorecards
The following collection of Insurance Scorecards metrics includes tactically relevant KPIs based on best practices and real-world application.
Metrics Included with this Template
- Reduce the % of claims incorrectly assigned
- Improve the average # of claims handled per agent
- Reduce the loss ratio % from x% to y%
- $ of claims
- $ of premiums
- Reduce the average days to closure of insurance claim from x to y
- Reduce the insurance claim backlog to x%
- Reduce the # of neglected insurance claims to x
- Increase the % of insurance claims paid with x period to y%
- Reduce staff turnover to less than x%
- Reduce average call wait time from x to y
- Total # of calls
- Total wait time for all calls
- Increase average employee satisfaction rating to x%
- Reduce the # of claims not processed within guideline to x