Quality Department Scorecards
The following collection of Quality Department Scorecards metrics includes tactically relevant KPIs based on best practices and real-world application.
Metrics Included with this Template
- Reduce % of defects for Product (x) from x% per month to y% per month by end of fiscal year
- # of Defects for Product x
- Increase first time yield from x% to y% by end of fiscal year
- First time yield %
- Decrease % of rework needed from x% to y% by end of fiscal year
- # of Rework items
- # of Rework hours / Total # of hours
- # of items produced
- # of incidents outside standard disposition of x days
- Perform a minimum of x audits per months
- Reduce the # of incidents logged with no solution to 0
- Reduce the # of defects per million opportunities (DPMO)
- Reduce the % of defects from customer claim from x% to y%
- Increase the # of implemented OFI’s raised in audits from x% to y% by end of fiscal year
- Reduce the Cost of Quality (COQ) as a % of sales from x% to y%