There was a lack of accountability, poor communication and minimal business focus at the site.
Process Based Leadership® methodology was implemented throughout the Target Rock site. CSI started with the leadership team creating the necessary non-negotiable processes to drive greater focus, urgency and accountability. A scorecard process was developed with key business metrics identified for the site and an Accountability Process was integrated to measure and track employee engagement. Finally, CSI’s business process software, Visuant®, was deployed so that all employees could view the data and immediately know if they were winning or losing.
The Results:“PBL is becoming the culture of the company”
The biggest success has been with communication. All employees are on the same page and speaking the same language. They feel connected throughout the site. Employee engagement has greatly improved with employees taking more responsibility, communicating with each other, holding each other accountable for actions, and reviewing metrics on a weekly basis. Each team takes ownerships in their metrics and understands the importance in how they drive the business forward.
“I can see by cascading the right objectives, the right measurables out there that the team has a system to work together to communicate across the lines in order to get a high level of achievement.” – Director of Quality, CurtissWright