LEAD Embraces Transformational Activities, Especially PBL

Competitive Solutions, Inc. partners with Letterkenny Army Depot (LEAD) to implement and sustain Process Based Leadership® (PBL) as a fundamental piece of their operational transformation, designed to help LEAD remain a leading Depot for the long term.

The Challenge

In 2007, LEAD was seeking to improve overall daily operations efficiencies, to better serve the needs of the warfighters, and to ensure greater delivery, quality, and service to the patriots serving in Iraq and Afghanistan.

The Solution

CSI, working closely with Command and Staff, designed a multi-year project plan that would drive visible and auditable systems throughout every team at the Depot.  These systems include a Scorecard to track, maintain, and improve mission performance.  Next, an Accountability System to drive clear and concise corrective actions both within meetings and linked to failing metrics on each teams scorecard.  Also, a Communication System that provides a seven day cycle of non-negotiable communication meetings designed to drive urgency and information throughout the entire Depot on a framework of consistent frequency that is likened to a “battle rhythm of communication.”  Finally, a transformative Behavioral System that defines clear expectations of engagement.  These systems are the pillars of CSI’s Process Based Leadership® methodology.

CSI launched Process Based Leadership® at LEAD in 2008, with a mission to drive greater clarity, connectivity, and consistency throughout the installation.  LEAD embraced the Process Based Leadership® systems as a means to secure their future and remain a top tier member of the Army’s industrial base.  Recognizing the criticality of efficient and dynamic support of the demanding needs of the warfighters, LEAD leaders embraced to the PBL process to drive greater focus, urgency, and accountability ensuring greater delivery, quality, and service to the patriots serving in Iraq and Afghanistan. 

The Results

As a result of great leadership and dedication to this transformation shown by all employees, the success of Process Based Leadership® has brought awards and accolades to CSI.  Competitive Solutions, Inc. was honored to receive the Corporate Partnership Award at the Letterkenny Army Depot Business Showcase hosted in Chambersburg, PA in June 2011.  Being recognized in this capacity is a prestigious honor for the staff of CSI.

Shane Yount, President with CSI, accepting this award on behalf of the CSI team acknowledges the following, “COL Provancha and her dedicated team of civilians recognize that to compete in the global marketplace, one must never stop pushing forward.  Challenging the way we have done business and not accepting the status quo is a core value at LEAD.  It has been an honor for the CSI team to play a small part in assisting LEAD in its pursuit of performance excellence and to embrace their mission of supporting the warfighter.”