Success Stories

Real-World Results

The Challenge:  There was a lack of accountability, poor communication and minimal business focus at the site. The Solution:  Process Based Leadership® methodology was implemented throughout the Target Rock site. CSI started with the leadership team creating the necessary non-negotiable processes to drive greater focus, urgency and accountability. A scorecard process was developed with key […]

BAE Systems Logo

BAE Systems Anniston discusses how Process Based Leadership® provides them with a solid foundation for site-wide improvements in communication, accountability and continuous improvement. The Challenge BAE Systems fully embraces the Lean/Six Sigma approach in all facets of their business.  They have shown significant improvements in the manufacturing environments and work spaces for safety, housekeeping, productivity […]

Kathy Cortez, Operations Effectiveness Manager for eSchool Solutions, discusses the benefits of using Visuant® to run their operations. The Challenge The challenge was to find an easy to use a system to replace Excel that not only captured metrics but had a built-in corrective action conduit to drive accountability and expectations. “Initially we did not […]

Competitive Solutions, Inc. partners with Letterkenny Army Depot (LEAD) to implement and sustain Process Based Leadership® (PBL) as a fundamental piece of their operational transformation, designed to help LEAD remain a leading Depot for the long term. The Challenge In 2007, LEAD was seeking to improve overall daily operations efficiencies, to better serve the needs […]


Brazeway, Inc., a privately held company, is the world’s largest producer of frost free evaporator coils and a leading global supplier of aluminum heat transfer tubing and components for Appliance, HVAC, and Automotive Air-conditioning. The Challenge Upon recognizing the need to make performance improvements, Brazeway’s senior leaders determined the need to leverage their employees’ strengths […]

The Challenge Tobyhanna Army Depot’s Systems Integration and Support (SIS) Directorate wanted to focus on leadership at all levels of the directorate from supervisor to the senior staff.  They needed a fully rounded approach that focused on all leadership skills operationally, professionally and personally.  There was a high turnover rate at the supervisory level.  Supervisors […]

Nutrien Logo

Nutrien Cultivates and Grows a New Culture with PBL Process Based Leadership® provides Nutrien with company-wide cultural improvements in communication, accountability, decision making, and overall organizational engagement. Nutrien, operating through three segments; Retail, Wholesale and Advanced Technologies, is a multi-national organization with over 10,000 employees, and has grown aggressively over the past decade with multiple mergers and […]

Manatee County Tax Collector searched for a Balanced Scorecard System but found much more with Process Based Leadership® The Challenge Manatee County (FL) Tax Collector is an independent constitutional officer duly elected by their fellow citizens and taxpayers in their county of residence. Tax Collectors deal with a variety of duties and responsibilities and provide […]