3 Tips to Better Meetings

Meetings are an essential part of every organization and the ability to run effective meetings is a critical part of your organization’s success.  Keeping meetings, tight, effective and on-track takes discipline. And meetings that waste time also squander energy, productivity, and money.

Here are three tips to make your meetings better:

1. Action Register – Use an action register to capture assignments and tasks resulting from discussions in the meeting.  This will eliminate discussing a topic multiple times. Close each meeting by reviewing the action register and receive verbal affirmation from attendees on assignment and target dates. 

2. Standard Agenda – Develop a standard agenda for weekly meetings.  Items may include, Action Register Review, Scorecard Review, Recognition, Round-the-Table and Meeting Audit.  Participants will come prepared to have a meaningful meeting that will advance the business.

3. Meeting Audit – Typically, people talk about how bad a meeting was outside after the meeting.  At the conclusion of the meeting ask these questions: “Did this meeting advance the business?”  “Thumbs up or Thumbs Down?”  Participants must provide justification behind “thumbs down” regarding the meeting.  This will drive a continuous improvement mindset.

If you would like a sample Meeting Audit Checklist, complete the form at the bottom of this page.

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Engage Your Team!

Shift from a Leader Driven Meeting to a Team Driven Meeting

To enhance and encourage a culture of engagement, shift from a leader driven meeting to a team driven meeting by implementing the following tips:

  • If you are the team’s formal leader and facilitating the meeting, stop! Changing the facilitator role from the team leader to another team member can create a different dynamic for team effectiveness and participation without limiting the role and authority a leader has to drive business results and engagement. 
  • Rotate and distribute other meeting roles to encourage more participation and engagement in the meeting process by all meeting participants.
  • Require preparation for the meeting to include pre-written or typed speaking points and adherence to utilizing pre-read material when necessary for timely discussion.
  • Establish the expectation that meeting participants will speak for themselves to include status of actions, performance against metrics, etc.
  • Be mindful of and work to overcome tacit group dynamics imbedded in the work climate, such as employee longevity, titles, physical choice of meeting seats, etc. which may impact participation/engagement in a meeting setting.

For more tips on effective meetings visit our Meeting Misery: Meeting Makeover Edition

 

How to Connect & Engage ALL Employees

How to Connect & Engage ALL Employees

Did you know that on average only 4% of problems are known to top managers, while 100% of problems are known to front-line employees. There is a huge disparage of important information between employee levels that is critical to running a business. Problems can’t be solved unless everyone knows the issues and what part they play in the solution. 

There is a tool that can connect and engage all employees while driving continuous improvement. What is this magic bullet? Area Information Centers (AICs). Many organizations have this Low Tech/High Touch Solution in place to increase focus, urgency and accountability. AICs are whiteboards that contain important information for moving the business forward. Here are some elements to consider for your Area Information Center:

The Weekly Plan with visible data collection of the current week’s activities

Team Scorecard that is color-coded red and green so you can immediately see performance trends

Current Projects and Project Prioritization Matrix

General Action Items that contain actions, persons responsible and due dates. 

When implementing your AIC, make sure your whiteboards set in a location where the work is performed. The information needs to be visible to all employees in a centrally located, easy accessible area. You should also use a standard format that is easy to understand and consistent. 

The most important part of the Area Information center is that it is sustained and maintained through the shared responsibilities of the team members. Everyone should have ownership and participate in the data provided on the AIC. Want to learn more about AICs and how they can improve your business? Contact us at info@csipbl.com

 

 

 

 

5 Communication Secrets of Great Leaders

Five Communication Secrets of Great Leaders

It is impossible to become a great leader without being a great communicator.  It is the ability to develop a keen external awareness that separates the truly great communicators from those who muddle through their interactions with others. If you examine the world’s greatest leaders, you’ll find them all to be exceptional communicators. They might talk about their ideas, but they do so in a way which also speaks to your emotions and your aspirations. They realize if their message doesn’t take deep root with the audience then it likely won’t be understood, much less championed.  The following are several communication secrets that all great leaders share:

  1. Get Personal Stop issuing corporate communications and begin having organizational conversations – think dialog not monologue.
  2. Get Specific – Learn to communicate with clarity. Simple and concise is always better than complicated and confusing.
  3. Shut-Up and Listen – Simply broadcasting your message will not have the same result as engaging in meaningful conversation.
  4. Read Between the Lines – Great leaders have the uncanny ability to understand what is not said, witnessed, or heard. If you keep your eyes & ears open and your mouth shut, you’ll be amazed at how your level or organizational awareness is raised.
  5. Speak to Groups as Individuals – Great communicators can tailor a message such that each and every person feels as if they were speaking directly to them. Knowing how to work a room and establish credibility, trust, and rapport are keys to successful interactions.

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What Top Business Books on Organizational Transformation Aren't Telling You

 Why Your Business Books Are Failing You

We tend to over-complicate things in business, and when it comes to defining what successful business transformation looks like, we reallyreally, over-complicate it. Much of what constitutes organizational success comes down to common sense, but unfortunately, it’s not always common practice.

All the books will tell you a long-winded version of the same message: discover the keys, take the right steps, figure out the dysfunctions, embrace the challenge, ascend the levels, look within organization, look outside organization, develop the right habits, know the rules, break the rules.

Transformation shouldn’t be that complicated. If you’re looking for sustainable business success, it can be as simple as focusing on these 3 key things:

Measure, Act, Communicate:

  1. Getting the Right Metrics at the Right Levels

    • Too often we have metrics that people can’t control at their level. To make metrics meaningful the owners must be able to directly impact metric performance. Successful organizations break strategic metrics into key tactical components at each level and department of the organization. 
  2. Holding People Accountable for Metric Performance

    • Once appropriate metrics are defined and owners can impact and control them then they set up a non-negotiable accountability system. This system should be able to handle short-term – today’s work today – actions and more long term strategic actions that focus on recurring problem resolution. Accountability systems are a key part of standard work but one that many organizations struggle with.
  3. Structured and Business Focused Communication

    • Eliminate non-value meetings and focus on those meetings that drive the 2 components above and tie the entire system together. Every meeting should be metric and action focused with a standard format across the entire organization. 

The keys to a successful transformation are that simple. The next step is deploying them.

Want to learn more about total organizational transformation? Put down your book! If you want to tour a facility to see what the execution of these strategies looks like, and visualize what you can achieve in less than a year:

Click for DEPLOYMENT CASE STUDY

Make your program succeed with proven strategies to generate momentum and sustain long term change

Here's Why 70% of Business Transformations Fail

Here’s Why 70% of Business Transformations Fail

Transformation shouldn’t be that complicated. Like Blocking and Tackling in football the key is the basics, If you’re looking for sustainable business success, it can be as simple as focusing on these 3 key things:

Measure, Act, Communicate:

  1. Getting the Right Metrics at the Right Levels

    • Too often we have metrics that people can’t control at their level. To make metrics meaningful the owners must be able to directly impact metric performance. Successful organizations break strategic metrics into key tactical components at each level and department of the organization. 
  2. Holding People Accountable for Metric Performance

    • Once appropriate metrics are defined and owners can impact and control them then they set up a non-negotiable accountability system. This system should be able to handle short-term – today’s work today – actions and more long term strategic actions that focus on recurring problem resolution. Accountability systems are a key part of standard work but one that many organizations struggle with.
  3. Structured and Business Focused Communication

    • Eliminate non-value meetings and focus on those meetings that drive the 2 components above and tie the entire system together. Every meeting should be metric and action focused with a standard format across the entire organization. 

The keys to a successful transformation are that simple. The next step is deploying them.

If you want to tour a facility to see what the execution of these strategies looks like and visualize what you can achieve in less than a year, complete this form for upcoming opportunities

Make your program succeed with proven strategies to generate momentum and sustain long term change

6 Benefits of Benchmarking

The Benefits of Benchmarking

Benchmarking is a common practice and sensible exercise to establish baselines, define best practices, identify improvement opportunities and create a competitive environment within the organization. Integrating benchmarking into your organization will result in valuable data that encourages discussion and sparks new ideas and practices. At its best, it can be used as a tool to help companies evaluate and prioritize improvement opportunities. 

Join us for our next Benchmarking Tour and Workshop at Rockline Industries this September 14-15, 2021. For more details visit our page here.

Benchmarking can allow you to:

  1. Gain an independent perspective about how well you perform compared to other companies
  2. Drill down into performance gaps to identify areas for improvement
  3. Develop a standardized set of processes and metrics
  4. Enable a mindset and culture of continuous improvement
  5. Set performance expectations
  6. Monitor company performance and manage change

Sound complex? It doesn’t have to be.

Please complete the form to receive more information.

 

Executive Business Bootcamp & Plant Tour

Executive Business Bootcamp & Plant Tour

A 1.5-day immersive experience. Participate in an executive leadership forum to learn how to drive employee engagement, redefine organizational accountability, and deliver bottom-line business results. Includes a site tour to see how one company created a sustainable culture of business focus & accountability in less than a year.

presented by Shane Yount, Principal of Competitive Solutions, Inc.

Objectives –

  • ALIGN your organization with shared direction, engagement, and commitment
  • IDENTIFY practical and effective methods to connect a multigenerational and multicultural workforce
  • USE the right metrics and GET RID of the wrong ones
  • SPEND less time in meetings and more time running the business
  • LEARN proven accountability strategies and how to make them effective and sustainable 

Details –

  • Date: 7 – 8 Nov. 2017
  • Location: Charleston, WV
  • Total Hours: 13
  • Price: $995

“Great course! This is something that could help leaders transform business. Can’t wait to start leveraging it.” – Director, Genentech


2 Day Breakdown

Day 1 – Business Bootcamp Strategies 

Without sustainable systems, leaders will never be able to truly “Transform the Business.” In this bootcamp, leaders will explore the tools necessary to effectively manage performance, drive continuous improvement, promote engagement, and create a sustainable results driven culture. This seminar will challenge attendees to evaluate their current operating systems, while providing proven and practical solutions for improvement.

During the forum, participants will learn how to: 

  • Create an organizational communication model to support cultural change
  • Use metrics to drive performance versus just reporting results
  • Sustain individual and organizational accountability 
  • Build the right meetings with the right cadence
  • Implement standard work systems that allow Front Line Leaders to fully embrace their roles in driving continuous improvement

“This is an excellent course that makes you think outside the box. A lot of information in two days.” – Director of Manufacturing, Raytheon

Day 2 – Live Tour & Team Presentations

During the tour, participants will see the results of properly executing the tools discussed in Day 1 PBL Bootcamp. Attendees will see a cultural transformation and the direct impact it had on operational efficiencies, employee accountability, and communication. Validated by independent auditors, these results show what organizations can expect to accomplish with the right processes and methodologies. 

During the tour, participants will: 

  • See how the PBL Bootcamp processes have significantly increased Yield and Schedule Adherence 
  • Witness increased overall meeting efficiency
  • Observe dashboard and accountability tools that engage and motivate employees
  • Learn strategies to improve site communication and trust
  • See how business strategies are translated into operational plans for their teams
  • Observe the measurable impact on culture, employee engagement and performance

Who Should Attend – 

  • Senior Level Executives
  • Operations Professionals
  • HR Professionals
  • Quality Professionals
  • Supply Chain Managers
  • Operational Excellence

“Very engaging – great speaker/presenter. I thoroughly recommend this seminar to anyone looking for a true systems approach to improvement and starting at the top on down.” – Quality Assurance Director, Phenix Label

Click Here For Registration 

 

2 Day Experiential Learning Breakdown

Executive Business Bootcamp & Plant Tour

Day 1 – Business Bootcamp Strategies 

Without sustainable systems, leaders will never be able to truly “Transform the Business.” In this bootcamp, leaders will explore the tools necessary to effectively manage performance, drive continuous improvement, promote engagement, and create a sustainable results driven culture. This seminar will challenge attendees to evaluate their current operating systems, while providing proven and practical solutions for improvement.

During the forum, participants will learn how to: 

  • Create an organizational communication model to support cultural change
  • Use metrics to drive performance versus just reporting results
  • Sustain individual and organizational accountability 
  • Build the right meetings with the right cadence
  • Implement standard work systems that allow Front Line Leaders to fully embrace their roles in driving continuous improvement

“Great course! This is something that could help leaders transform business. Can’t wait to start leveraging it.” – Director, Genentech

“This is an excellent course that makes you think outside the box. A lot of information in two days.” – Director of Manufacturing, Raytheon

Day 2 – Live Tour & Team Presentations

During the tour, participants will see the results of properly executing the tools discussed in Day 1 PBL Bootcamp. Attendees will see a cultural transformation and the direct impact it had on operational efficiencies, employee accountability, and communication. Validated by independent auditors, these results show what organizations can expect to accomplish with the right processes and methodologies. 

During the tour, participants will: 

  • See how the PBL Bootcamp processes have significantly increased Yield and Schedule Adherence 
  • Witness increased overall meeting efficiency
  • Observe dashboard and accountability tools that engage and motivate employees
  • Learn strategies to improve site communication and trust
  • See how business strategies are translated into operational plans for their teams
  • Observe the measurable impact on culture, employee engagement and performance

Who Should Attend – 

  • Senior Level Executives
  • Operations Professionals
  • HR Professionals
  • Quality Professionals
  • Supply Chain Managers
  • Operational Excellence

“Very engaging – great speaker/presenter. I thoroughly recommend this seminar to anyone looking for a true systems approach to improvement and starting at the top on down.” – Quality Assurance Director, Phenix Label

Click Here For Registration 

17 of the Biggest Differences Between Managers and Leaders

17 of the Biggest Differences Between Managers and Leaders 

The words “leader” and “manager” are often used interchangeably, but they mean two completely different things. 

For instance, a manager tells their employees what to do, while a leader encourages them. A manager accepts the status quo, while a leader challenges it. 

Resourceful Manager, a website that offers information, training, and tools to supervisors trying to solve management and business problems, put together the following infographic that outlines 17 of the biggest differences between managers and leaders:

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