Process Based Leadership®

You Can Only Expect Behavior to Exceed Expectations When Accountability Is Owned

With our Process Based Leadership® model, increases accountability throughout your organization, encourages open communication, and generates a culture of trust and success through identifying internal elements that directly impact your success. This business methodology promotes consistency so that areas of excellence can be duplicated, pinpointed, and resolve problems so that mistakes are never repeated. We have over 25 years of experience categorizing areas of improvement, forming a plan for change, and providing direction. Transforming your business begins with recognizing what processes need to change.

Business Scorecard Process

It’s not about the data. It’s about results.

Accountability Process

We give responsibility visibility.

Communication Process

Have interactions that mean something.

Behavioral Transformation Process

Strategic values lead to tactical behaviors.

Leadership GPS®

Individual transformation, one leader at a time…

To ensure long-term sustainment of each leader’s specific evolution and adoption of new behaviors, CSI coaches shadow each participant, provide real-time constructive feedback, and develop monthly recommendations that are customized to the individual’s goals.

Leadership GPS combines classroom training, one-on-one coaching and cutting edge feedback techniques, all of which is customized to your organization’s specific needs.

5 Fundamental Questions for Leaders

Operational Excellence

Building sustainable improvement through process, systems and tools

A philosophy of the workplace where problem-solving, teamwork, and leadership results in the ongoing improvement in an organization.

What are some steps you can take to implement Operational Excellence?

Much like the Process Based Leadership® process, Operational Excellence services offered by Competitive Solutions, Inc. are best deployed throughout the entire organization resulting in a cultural transformation. Here are steps that we can help you with:

Scorecard Consulting

Creating Focus, Urgency, and Accountability

A scorecard is a management tool used to measure overall performance and aid leaders with strategic planning. With defined focus areas and specific performance metrics, leaders are more easily able to know how well the business is running. For clarity and efficiency, the individual metric results can be color coded, so that anyone can answer the question “are we winning or are we losing?” within five seconds.


Focus Area.

To establish a common format, each scorecard in the organization needs to connect directly with the overall mission through predetermined focus areas. These focus areas help establish a common business language and connection with  all other work groups.


Appropriate Goals.

With each focus area having between one and three performance metrics, work groups are able to directly contribute to the achievement of the organization’s mission. Metrics scores are able to roll up and contribute to top level metric scores.


Color Coded.

With failing metric performance displayed as “red” and satisfactory performance displayed as “green”, employees can quickly identify How they are performing against their goals. This allows employees to focus efforts in the right areas and develop corrective actions.



By assigning employees with the task of updating metrics, you’ll foster an environment of ownership in the business and create a more engaged culture. With an established frequency for reviewing performance, work groups can be sure their efforts are focused and timely.

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